Contact : +91 8939148844

Customer Service.

1. What are the rental working hours?

Our offices are open 10:00 am to 9:00 pm Monday to Sunday. Limited timing on Sundays. If you need late picks or early returns, please call us in advance.

Pick up and drop of location is

No 42,1st Floor, Bypass Road

Velechery : CHENNAI – 600042

Ph: +91 8939148844 
Ph: +91 7338899048 
 
Landmark : We are inside Camera Zone Office , Just opposite to Spencers Daily and top of Red Bullz Shoe shop.

2. How rental rates are calculated?

You can pick up the equipment between 9:00 am and 6:00 pm on the rental day. Your rental period will be calculated from the moment you pick up the item. You will be charged for the day of rental. You have to return the item on or before the time you picked up the item. Any equipment returned after that time will be charged as per the late return policy.

e.g. If you had rented a lens for a day and picked it up at 2:00 pm on Jan 2 , 2012, the lens has to be returned on or before 2:00 pm on Jan 3, 2012 to avoid any late charges. We charge 20% extra for next day overnight returns. For late returns we charge 20% for the first 4 hrs and after 4 hrs geas will be charged as per the late return policy. Insurance is calculated at approx 5% of the rental cost.

 

3. What do I need to rent an equipment?

We need a copy of an id proof (drivers licence, pan card) and address proof (ration card, drivers license) along with a copy of your employee id card. We need full payment of the entire rental amount at the start of rental. We need to see the originals before we rent the equipment. We do not accept laminated photocopies as original.

 

3. How can I book an equipment?

Customers can place rental request online or thru phone. Klachak will make every attempt to accommodate all requests based on availability. To ensure availability of items in high demand, customers can pre-book these items by paying one day rental fee, which will be adjusted towards the actual rental cost. When you place an order, please include your mobile number, pick up date/time and return date/time.

 

4. What is the cancelation policy?

Customers can cancel their booking 3 days prior to the rental period. Any cancellations within 3 days of the rental start date, will forfeit the booking fee. Customers who repeatedly cancel the rental within the required time will be blacklisted for future rentals.

 

5. How are late returns penalized?

If the equipment is not returned on the due date, the customer will be charged twice the rental rate for every day after the due date.

 

6. What is the customer responsible for?

Customer assumes full responsibility of the rented items during the rental period and is expected to return items in same condition. Customer is responsible for damage or loss of items during the rental period. Klachak takes every measure to ensure that the item rented is in good working condition. Customer is requested to check and ensure the same during the start of the rental period.

In the event of loss of equipment, customer agrees to pay the replacement cost of the equipment to Klachak. Alternatively, the customer could choose to replace the item on his/her own. Klachak reserves the right to charge lost opportunity cost in case of damage of rental items that are in high demand.

In case of damage, the report from the service center will be binding and the customer will be charged if the damage occurs due to the negligence of the customer. If the damage is due to the failure of the equipment, Klachak will take responsibility of the repair cost. Klachak reserves the right to charge lost opportunity cost in case of damage of rental items that are in high demand.

 

7. How do we deal with missing accessories?

In the event of any missing accessories (caps, hoods, tripod rings, bags, etc.), Customer is fully liable for the replacement cost of the missing items. Klachak will charge 15% extra cost in addition to the cost of the missing accessory as a penalty.

 

8. How do we deal with Loss Fraud or Theft?

If item is not received back even after 7 days after rental end date and customer is not reachable, we will be forced to initiate recovery proceedings including handing over the case to our legal & recovery advisors. Also services of a private investigator will be used to track down the customer and the equipment in resale markets / forums using serial number. Loss of item will be published wherever we deem necessary.

 

 9. How do we maintain our gear?

We take pride in the quality of our gear. We offer professional quality gear for rental at affordable price. We ensure that our gear is maintained well and free of defects before rental. We fully charge our batteries before each rental. Customers can pick up our gear and start shooting rightaway.